Help Desk 2016-12-08T17:22:12+00:00

Help Desk

Frequently Asked Questions

You can schedule walks here .
We require a minimum of 3 walks per week, on the same recurring times each day. For example: Mondays, Wednesdays, and Fridays at 12:00pm. That said, you can cancel at any time if you are unhappy with the service.
Yes! You can cancel your service at any time.
We only do private dog walks, or siblings from the same home together.
Our hours of operation are Monday-Friday 9am-5pm, not including public holidays. Email us for any support issues: woofwoof@barkbud.com.

 

We are not available for dog walks on the following days: Thanksgiving Eve, Thanksgiving, the day after Thanksgiving. Christmas Eve, Christmas Day, the day after Christmas. New Year’s Eve, New Year’s Day, the day after New Years. Memorial Day, July 4th, Labor Day.
You can cancel a walk at any time! Just be sure to let us know at least 24 hours in advance, or else the walk will be charged in full. We maintain a strict 24 hour cancellation policy, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren’t granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk.

If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our dog walkers to lose valuable work hours. We ask that you limit the amount of cancellations to 3 or 4 per month. A consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup!

BarkBud is available in the general areas of Boston, NYC, Chicago, Austin, Seattle.

Service Area page: https://boston.barkbud.com/service-areas/

You will be billed each Sunday for the previous week’s walks. If your credit card fails to charge, we must receive payment by 5pm on Tuesday for services to continue. Contact woofwoof@barkbud.com if you have any issues completing payments.
You will enter your payment information into our secure customer dashboard which will be charged automatically every Sunday.
We use 256-BIT SSL encryption for all transactions and all payment information is stored in an encrypted format. As an additional safeguard, the technology we use is PCI-certified.
Yes! We only hire walkers that have experience in caring for dogs. Our walkers are knowledgeable, dependable, and very passionate about dogs.

That said, your primary walker may not be able to complete your walks 100% of the time. In these cases, we do our best to arrange a backup walker, but we won’t be able to guarantee one due to short notice, commute time, availability, keys/entry doors, etc. If your dog absolutely cannot handle an incomplete walk without being severely distressed, a different service & setup is required.

Our goal is to always pair your dog with the same walker. However, there are times when the same walker will not be able to accommodate you:

  • If you are a regular client but you have to add a walk that is not in your set walking schedule.
  • If a walker request some time off or falls ill. In these rare circumstances you will be contacted and a temporary fill-in walker will be assigned to your dog.
Yes! You can either meet your walker with their video bio, a quick phone chat, or in-person.
Yes, your dog walker is insured & bonded by Pet Sitters Associates LLC.

BarkBud’s dog walkers have busy and varying schedules, making it difficult to guarantee exact times. BarkBud’s 2 hour time window ensures that our dog walkers have enough flexibility in order to be on time to walk your dog, while also accounting for delays on public transit, running behind schedule, finding an apartment, delays with a doorman, etc. It also gives our office some flexibility in the event of last minute covers or additional walks.

For example: your dog walk will begin anytime during the guaranteed, two-hour time frame. If your walk is scheduled at 2 PM, that means your walk can begin at any time between 1 PM and 3 PM. Your dog walker will be more than happy to try and accommodate your time requests, but our commitment to you is to ensure that the walk actually begins within the time window. A two-hour time frame is an industry standard with dog walking. Dog walking companies that guarantee exact times aren’t realistic. By providing a broader time frame, we’re able to guarantee that the walks will in fact start in the time provided.

Still have a question?

Email us @ woofwoof@barkbud.com

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